Welcome
PLEASE READ BELOW for important information re: order processing time (how long it takes for me to make it), transit time (how long the post office takes to deliver it), shipping upgrades (if you need it faster than "regular snail mail"), and complimentary gift boxes.....
Welcome to LittleGlamour - my name is Elizabeth and I design and create all of the jewellery you see in the shop. You can learn more about me here: www.etsy.com/ca/shop/littleglamour/about
I usually answer convos pretty quickly - however after running my Etsy shop for 10 years I am striving for a little work-life balance and may not answer right away on evenings and weekends!
Payments
Accepted form of payment is PayPal or credit cards directly through Etsy.
Shipping
PROCESSING TIME: Items are made to order & my turn-around time (i.e. the length of the order queue plus fabrication time) is 2-5 days from the date of your purchase to the date of shipment. If it is a special/custom order and will take longer than that I will certainly let you know. If you need your item by a specific date please let me know so we can discuss options if needed.
HOW I SHIP: US and International orders ship via USPS First Class with tracking (I use a courier to take them across the Canadian border for me so add 2-3 days before you see tracking); Canadian orders ship via standard Canada Post oversize lettermail (not tracked). Expedited shipping is available - please ask for a quote. I always ship to your Etsy address so if you'd like me to send it to your summer home in Florence or penthouse on Fifth Avenue, please let me know. Once shipped, transit times can vary but generally: 2-6 business days within Canada; 4-7 business days to the US: 2-4 weeks outside North America.
GIFT PACKAGING: Your jewelry will come tucked in a branded box ready to give as a gift (or keep all to yourself) and shipped in a protective envelope. If you'd like me to add a handwritten note please let me know in the "Note to Seller". I can also ship directly to the recipient! *If you are buying more than one item and need them individually packaged - please let me know at checkout - otherwise they will be packaged together.*
MISSING PACKAGES: Shipping times can vary greatly. Please contact me if you haven't received your package in the U.S. or Canada within 4 weeks of shipment date, and within 7 weeks of shipment date for international packages. Though it does not usually take that long, packages have, on rare occasions, had an exceptionally long delivery time - especially around holiday season and postal strikes!
IMPORTANT NOTE: Buyers are responsible for any and all customs charges, duties, taxes & additional postal fees. In order to reduce paper waste, I do not include receipts in your package - you can print them from your own Etsy account if you wish.
BACK STOCKED ITEMS: Occasionally we may have back stocked items listed on our site. If any of your order is back stocked we will try our best to notify you. We usually can restock items within 5 - 20 business days. Your entire order will be shipped once the back stock item(s) is available.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
SATISFACTION GUARANTEED! Please contact me right away if you are at all unsatisfied with your purchase. I will do what I can to resolve any problems so that you have a positive 5-star experience shopping with LittleGlamour.
REFUNDS: If for any reason, you are not satisfied with your jewellery, you may return it for a refund, minus the cost of shipping. You must contact me within 14 days of receiving your purchase in order to receive a refund - after that I am happy to issue a store credit. Items must be in original LittleGlamour packaging and unworn - please contact me first for return address details (do NOT ship to my courier in Niagara Falls, NY!).
All personalized jewellery/earrings/SALE items are final sale - no exchanges or returns. If you have purchased a necklace and it is too short - I recommend an extender chain that you can use with all your necklaces (available in my shop)! Please check your chain length prior to ordering, standard lengths may be shorter or longer than your personal preference.
Additional
BRIDAL ORDERS: I'd love to make jewellery for your special day! I offer discounts on bridal orders of five items or more. Please contact me for more info.
CHAIN LENGTHS (all lengths are end-to-end including clasp):
14" - great for little girls!
15" - choker style/sits in the hollow of your throat
16" - petite women
17" - standard length
18" - sits at collarbone
20" - below collarbone
Or click this link to see images: https://www.google.ca/search?q=necklace+chain+lengths+guide
JEWELLERY CARE:
✩ Gold Filled/Gold Vermeil (Yellow & Rose Gold) ✩
To prolong the life of your jewellery, do not wear your gold filled or gold vermeil jewellery in the shower, or when swimming, exercising or sleeping. Also do not use jewellery cleaning substances on your gold filled or gold vermeil jewellery, as the gold layer may eventually wear away. Minimize your jewellery's contact to chemicals (lotion, hairspray, bleach, perfume, etc.) to best maintain its shine. To store your gold filled/gold vermeil jewellery, wrap clean, dry jewellery in a dry, soft cloth and keep items separate to prevent tangling and scratching. To clean, mix mild soap, a drop of ammonia, and warm water. Gently swish the jewellery to clean, and then gently blot dry with a soft cloth (non-abrasive), and let it dry thoroughly. You can also use the yellow polishing cloth every once in a while - just don't rub too hard! Gold filled components contain 100 times more real gold than gold plated components and are very durable and tarnish resistant. Gold vermeil and rose gold is sterling silver coated with real gold. These are a beautiful, affordable alternative to solid gold, and can be worn by people with sensitive skin.
✩ Sterling Silver ✩
The best way to prevent tarnishing (oxidation) when not wearing your sterling silver jewellery is to store your clean, dry pieces in a dry, airtight container and keep items separate to prevent tangling and scratching. Avoid leaving your jewellery in the bathroom, as the moisture will speed up the oxidation process. Minimize your jewellery's contact to chemicals (lotion, hairspray, bleach, perfume, etc.) to best maintain its shine. To clean your sterling silver jewellery, use mild soap and water, a sterling silver polishing cloth, or a sterling silver jewellery cleaning solution. If using a cleaning solution, be careful to follow the directions and don't leave the jewellery in for too long. Make sure to let your pieces dry thoroughly before storing them.
✩ Raw Brass ✩
Raw brass brightens up quickly if you rub with lemon & water then rinse. You can also use brass cleaners sold in drugstores (I keep a lemon water spray bottle handy). All raw brass, like silver, will darken if not cleaned (this depends on the air & body chemistry) but customers often enjoy the antiqued look.
✩ Gold or silver plated letters/charms ✩
Do NOT scrub plated components or use jewellery cleaner. To prolong plated components wash gently with a mild dishwash liquid & water. Lasts much longer if cared for.
✩ Pearls/gemstones/evil eyes ✩
You can soak pearls in warm water with a drop of dish soap. Rinse well and lay on a soft towel to dry. Freshwater pearls and certain gemstones are very porous and you should not dip them in cleaner as it will destroy the lustre of the pearl or stone. Emeralds, onyx, opals, and turquoise are best cleaned with plain water and a very soft brush. Be sure to dry and polish with a soft clean polishing cloth. Make sure to put them on LAST when you are getting dressed (perfumes, hair spray, etc. can be damaging) and store dry in a closed container. You can also take your piece to a professional jeweller to be cleaned.
Not sure how to take care of your piece? Anything I forgot? Send me a message!
*** If you have read this far - you are awesome - thanks! Please apply coupon code TAKE5 at checkout to get 5% off your order ***